Summit agenda overview

Talk details

In this keynote, Brian Dolan will explore the construct of patient time as the most important currency in healthcare and argue that while staffs’ time is busy and important, patients’ time is sacred.

Deconditioning, the physical, psychological and functional decline that occurs as a result of prolonged bed rest and associated muscle strength, is a thief of quality patient time. Bearing that in mind, the address examines how deconditioning impacts hospitalised older people in particular.

Finally, the power of stories, the reframing of language, and the potency of examining life through the lens of the last 1,000 days will be considered.

Panel Discussion: Creating Meaning from Patient Stories

Moving beyond transactional interactions, this session introduces CORE Communication — a model for advanced interpersonal communication that fundamentally shifts how we engage. It is designed to access and activate the patient’s voice, placing their unique experience at the heart of the conversation.

CORE Communication shows how care providers can create the Three Great States — Safe, Significant, and Situated — to rapidly build trust and access the core of the patient and family’s stories.

Join Stephen de Groot (President, Brivia) and Brenda Badiuk (COO, Brivia), alongside past patients, for a dynamic, interactive demonstration of CORE Communication in action.

The session focuses on listening for meaning, not just information. Attendees will learn to leverage each patient’s needs, values, goals, and strengths to support higher-quality care and patient safety.

This is a must-attend session for anyone seeking to master advanced communication techniques and move from passive listening to active patient partnership and empowerment.